Question 1

How long do refunds take?

Accepted Answer

Once received, refunds are processed within 5–7 business days back to the original payment method.

Question 2

Do you accept returns?

Accepted Answer

Yes—items may be returned within 30 days as long as they're unworn, unwashed, and in original condition with tags attached. Sale items are final sale.

Question 3

Do I pay for return shipping?

Accepted Answer

Customers are responsible for return shipping unless the item is damaged or incorrect.

Question 4

Do you offer exchanges?

Accepted Answer

Yes—email us to reserve your replacement before mailing back the item.

Question 5

How do I start a return?

Accepted Answer

Email support@lahainaclothing.com with your order number and item details—we’ll send instructions.

Question 6

What if my item arrived damaged or wrong?

Accepted Answer

Contact us within 7 days of delivery and we’ll replace it free of charge.

Question 7

Do returns affect donations?

Accepted Answer

No—your purchase still supports Lahaina recovery efforts.

Lahaina Clothing Co

Frequently asked questions